Free senior care guidance for Nassau and Suffolk County families. No cost to you, ever.
Call (934) 200-2603
Long Island Senior Advisor

How New York Licenses Assisted Living

New York layers its licensing: a base Adult Care Facility license, then optional ALR certification, then optional EALR or SNALR certification on top of that.

Home›State Rules›How New York Licenses Assisted Living

How New York licenses assisted living

New York does not use a single, flat “assisted living license.” The base license is an Adult Care Facility (ACF) — an Adult Home, an Enriched Housing Program, or a Residence for Adults, licensed under 18 NYCRR Parts 487, 488 and 490. An Adult Home or Enriched Housing Program can then apply for Assisted Living Residence (ALR) certification, which adds 24-hour on-site monitoring, case management and an individualized service plan, under 10 NYCRR Part 1001.

From there, an ALR can seek two further certifications. An Enhanced Assisted Living Residence (EALR) lets a resident age in place despite needing physical assistance to walk or use stairs, dependence on medical equipment, or chronic incontinence. A Special Needs Assisted Living Residence (SNALR) is New York’s designation for dementia and cognitive-impairment care. New York State Department of Health (NYSDOH) licenses and inspects every tier, through its Metropolitan Area Regional Office – Long Island (MARO-LI), 631-851-3098.

Separately, some Adult Homes and Enriched Housing Programs also participate in the Assisted Living Program (ALP), a Medicaid-funded program for residents who are medically eligible for nursing home placement but can be served in a lower-cost, licensed community setting instead.

Why the layered structure matters for families

Because New York licenses in layers rather than a single tier, two communities both marketed as “assisted living” can hold meaningfully different certifications. A base ALR license alone does not include EALR or SNALR unless the community separately applied for and received that certification. Ask any Long Island community which certifications it actually holds, and verify the answer yourself, free, on NYS Health Profiles (profiles.health.ny.gov/acf).

Questions families ask

What's the statewide hotline if I don't know who my local Long-Term Care Ombudsman is?

New York's statewide Long Term Care Ombudsman hotline is 1-855-582-6769. It connects callers to the Office of the State Long Term Care Ombudsman, an independent office housed within the NY State Office for the Aging, which supervises Regional Ombudsman Coordinators, including Suffolk's and Nassau's, across the state.

What kinds of problems should I bring to the Ombudsman versus reporting to Adult Protective Services?

The Long-Term Care Ombudsman Program handles advocacy and complaint resolution for residents already living in a licensed facility, such as a nursing home, assisted living residence, adult home, or family-type home, addressing issues like care quality concerns, rights violations, or disputes with facility staff. Adult Protective Services (APS), by contrast, investigates suspected abuse, neglect, or exploitation of impaired adults living in the community, including those who depend on others for basic needs, and is administered through the county Department of Social Services rather than the Office for the Aging.

Is the Long-Term Care Ombudsman program free, and does it cost anything to file a complaint?

Yes. The Long-Term Care Ombudsman Program is a free, independent advocacy service - there is no cost to contact Suffolk's coordinator (631-470-6755), Nassau's coordinator (516-466-9718), or the statewide hotline (1-855-582-6769). The program is publicly funded and administratively housed within the NY State Office for the Aging specifically so it can operate independently of the facilities it may be investigating.

How do I report suspected elder abuse or neglect in Nassau County?

Contact Nassau County Adult Protective Services at 516-227-8395, housed within the Nassau County Department of Social Services' Office of Adult Services at 60 Charles Lindbergh Boulevard, Uniondale. For after-hours emergencies, Nassau County DSS operates a separate after-hours line at 516-573-8626.

How do I report suspected elder abuse or neglect in Suffolk County?

Contact Suffolk County Adult Protective Services directly at 631-854-3232. This is the county's confirmed direct referral line, housed within the Suffolk County Department of Social Services. For emergencies after 4:30pm on weekdays, or on weekends and holidays, Suffolk County DSS operates a separate after-hours or emergency services line at 631-854-9100.

Not sure where to start?

Answer five questions and a local advisor will come back with senior care options in your area that actually fit your situation and budget. It is free, and there is no obligation.

Find care options
Find senior care — free