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New York's In-Home Medicaid Waiver (NHTD), Explained

The Nursing Home Transition and Diversion (NHTD) Medicaid Waiver is New York's primary in-home HCBS waiver for seniors needing nursing-home-level care.

HomeState RulesNew York's In-Home Medicaid Waiver (NHTD), Explained
Short answer

New York's primary in-home Medicaid waiver for seniors needing nursing-home-level care is the Nursing Home Transition and Diversion (NHTD) Medicaid Waiver, a federal 1915(c) HCBS waiver administered by NYSDOH through Regional Resource Development Centers.

What NHTD covers, and what it does not

NHTD funds home and community-based services intended to transition a Medicaid-eligible senior or person with a physical disability out of a nursing facility, or to divert them from institutional placement altogether. It pays for services, not room and board or rent.

In practice, most Nassau and Suffolk seniors needing ongoing community-based long-term care are more commonly directed toward Managed Long Term Care (MLTC) enrollment, which has been mandatory in both counties since 2013 for Medicaid recipients who need more than 120 days of community-based long-term care and can remain safely at home at enrollment.

Who administers it locally

Start with the Nassau County Office for the Aging (516-227-8900) or the Suffolk County Office for the Aging (631-853-8200), both of which serve as local NY Connects access points and can screen for NHTD and MLTC eligibility.

Source: NYSDOH NHTD Waiver program page

Questions families ask

Who is the Long-Term Care Ombudsman for Suffolk County, and what do they do?

Suffolk County's regional Long-Term Care Ombudsman Coordinator is Elizabeth Maxim, sponsored by Family Service League (FSL), 1444 Fifth Ave., Bay Shore, NY 11706, phone 631-470-6755. The Ombudsman Program advocates for residents in Suffolk County skilled nursing homes, assisted living, adult homes, and family-type homes for adults, and operates as part of the statewide Long Term Care Ombudsman Program housed within the NY State Office for the Aging.

Who is the Long-Term Care Ombudsman for Nassau County?

Nassau County's regional Long-Term Care Ombudsman Coordinator is Mary Clare Campion, sponsored by Family and Children's Association, located at 377 Oak Street, Fifth Floor, Garden City, NY 11530, phone 516-466-9718. Like Suffolk's coordinator, this office is part of the statewide Long Term Care Ombudsman Program administered under the NY State Office for the Aging.

What's the statewide hotline if I don't know who my local Long-Term Care Ombudsman is?

New York's statewide Long Term Care Ombudsman hotline is 1-855-582-6769. It connects callers to the Office of the State Long Term Care Ombudsman, an independent office housed within the NY State Office for the Aging, which supervises Regional Ombudsman Coordinators, including Suffolk's and Nassau's, across the state.

What kinds of problems should I bring to the Ombudsman versus reporting to Adult Protective Services?

The Long-Term Care Ombudsman Program handles advocacy and complaint resolution for residents already living in a licensed facility, such as a nursing home, assisted living residence, adult home, or family-type home, addressing issues like care quality concerns, rights violations, or disputes with facility staff. Adult Protective Services (APS), by contrast, investigates suspected abuse, neglect, or exploitation of impaired adults living in the community, including those who depend on others for basic needs, and is administered through the county Department of Social Services rather than the Office for the Aging.

Is the Long-Term Care Ombudsman program free, and does it cost anything to file a complaint?

Yes. The Long-Term Care Ombudsman Program is a free, independent advocacy service - there is no cost to contact Suffolk's coordinator (631-470-6755), Nassau's coordinator (516-466-9718), or the statewide hotline (1-855-582-6769). The program is publicly funded and administratively housed within the NY State Office for the Aging specifically so it can operate independently of the facilities it may be investigating.

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